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This page outlines the vacancy and the key skills and responsibilities for the role.



Customer Service Officer

Maryborough, Australia

Reference: 5639402

  • Permanent Part Time (0.25FTE)
  • $59,519 - $63,057pa (pro-rata) plus Super

About us

Located at the geographical centre of Victoria, within one hour's drive from Ballarat or Bendigo, and just two hours from Melbourne sits Central Goldfields Shire Council. Maryborough is the major business centre surrounded by seven townships that feature iconic heritage architecture. Agricultural industries spread across the municipality, and there are several major manufacturing, infrastructure, freight, printing and food production companies that call us home.

We are a dynamic organisation with a visionary and engaging executive, that look to put value into what we do for our community, residents and business.

Our values

  • Community and Customer Focussed
  • Collaborative and Inclusive
  • Challenge the Status Quo

About the role

We are seeking an experienced Customer Service Officer to assist our residents and ratepayers, delivering customer service excellence through a maintained knowledge of general council processes.

Excellent communication and interpersonal skills are required to deliver a high standard of service, and to determine and satisfy individual customer needs.

The key tasks of this role will include responding to and solving enquires in-person at the Customer Service Centre, via Call Centre and assisting with payment transactions. The successful applicant will be required to work collaboratively within a team environment ensuring the customer is at the heart of all transactions. As a Customer Service Officer you will aim to provide all customers both external and internal with a positive and friendly experience.

This is a permanent part time role approx. 8-10 hours per week typically covering the lunchtime break over 3 days.

The ideal candidate will be flexible, able to demonstrate core customer service values, and have an attention to detail. Experience in a similar customer facing role would be advantageous.

What we offer you

We offer a great salary, excellent growth opportunities and the ability to really influence the future of our council and its surrounds. If this sounds like you, be part of an innovative and committed council and apply today!

Interviews will be conducted on Wednesday 6 October 2021.

For enquiries, please contact Jaqui Featherston, Team Leader Customer Service, on (03) 5461 0609

Applications close on Monday 27 September 2021